Multi-site practice
Atrius Health
Patient relations
Ask the organization’s central patient-relations team to route a care concern to the appropriate practice.
Connect with care organizations
Institution registry
An archived directory of Massachusetts institutions and practices associated with a communication-and-resolution approach after unexpected medical harm.
Archived directory
Finding the appropriate department
The source registry identified organizations that had expressed commitment to communication, review and resolution principles. Personal names, direct contact details and physical locations have been removed for privacy and accuracy. Contact the institution through its current official patient-relations channel.
Verify before relying on this list. Institutional participation, department names and procedures can change. Inclusion is archival context, not an endorsement or confirmation of current participation.
Hospital
Baystate Franklin
Quality and patient relations
Request the department responsible for patient concerns, care quality or safety review.
Hospital
Baystate Mary Lane
Quality and risk management
Ask for current guidance on raising a concern about care or requesting organizational review.
Medical center
Baystate Medical Center
Patient and guest relations
Contact the current patient-relations route for questions about communication and review.
Hospital
Baystate Noble
Patient relations
Ask for assistance documenting and directing a patient or family concern.
Hospital
Baystate Wing
Patient relations
Use the institution’s current general contact channel to reach patient relations.
Hospital
Beth Israel Deaconess – Milton
Patient advocacy
Request the current patient advocate or equivalent patient-experience department.
Hospital
Beth Israel Deaconess – Needham
Patient relations
Ask the institution to explain its current process for questions or concerns about care.
Medical center
Beth Israel Deaconess Medical Center
Patient relations
Contact the current patient-relations team for support with communication and next steps.
Hospital
Brigham and Women’s Hospital
Patient and family relations
Request a patient-and-family-relations representative through the institution’s official channel.
Hospital
Newton-Wellesley Hospital
Patient relations
Ask patient relations how to submit a concern and what follow-up information to expect.
Hospital
Sturdy Memorial Hospital
Quality and risk management
Request the team responsible for patient concerns, quality review or risk management.
How to use the registry
Prepare for a productive conversation
Identify the organization
Confirm the institution and care setting involved. Multi-site systems may have separate patient-relations teams.
Organize the concern
Prepare a brief chronology, relevant dates, the type of care involved and the questions you want addressed.
Use an official channel
Find the institution’s current website or main contact route and ask for patient relations, advocacy or quality.
Frequently asked questions
About institutional listings
Does a listing confirm current participation?
No. This page preserves the substance of an older registry. Programs, affiliations and procedures may have changed, so confirm details directly with the institution.
Why are phone numbers and addresses not shown?
Direct contact details can become outdated and may route a concern incorrectly. Use each institution’s current official contact channel and request the relevant department.
Which department should a patient request?
Department names vary. Common starting points include patient relations, patient advocacy, patient experience, care quality and risk management.
What information should I have ready?
Prepare a concise chronology, relevant care records, the names of departments involved and a clear list of questions. Do not include unnecessary sensitive information in an initial message.
Does Macrm Injury handle individual cases?
No. Macrm Injury provides general educational information and does not investigate cases, provide treatment or offer legal advice.
How can an institutional listing be reviewed?
Send a request through the feedback route below. Include the institution name and a concise explanation of the requested update.
Request a registry review
Tell Macrm Injury about a listing that may need clarification or an editorial update.