Communication and resolution
An overview of transparent communication, fact review, patient and family support, apology where appropriate, and pathways toward fair resolution.
Educational presentations
Request a speaker for your organization
Bring a practical discussion about communication, review and fair resolution after unexpected medical harm to your care team, professional group or learning event.
Presentations can be shaped around your audience, learning goals and stage of implementation.
About the program
Practical learning for safer, more transparent care
Macrm Injury offers educational presentations on communication-and-resolution principles. Sessions introduce ways organizations can respond constructively after an unexpected outcome while supporting patients, families and care teams.
Topics can range from a general overview to implementation-focused discussion. Material is educational and should be adapted to the policies, legal requirements and clinical processes of each organization.
- Plain-language introduction to the care approach
- Context for disclosure, apology and appropriate resolution
- Implementation considerations for care organizations
- Discussion of review, follow-up and organizational learning
Presentation topics
Choose a useful starting point
The scope can be refined to suit clinicians, administrators, patient-safety teams, attorneys or mixed professional audiences.
Building an organizational program
Core planning questions, internal responsibilities, escalation pathways and the role of leadership in a consistent response.
Response timeline
How immediate support, communication, investigation, findings and follow-up fit into a structured sequence after a concern is raised.
Collaborative perspectives
How clinical, patient-safety, administrative and legal perspectives can contribute to a respectful and coordinated process.
How requests work
From inquiry to presentation
Share the context
Describe your audience, preferred format, timing and the questions you hope the session will address.
Define the scope
The proposed topic and level of detail are aligned with your organization’s learning needs.
Confirm details
Agree on scheduling, session length, accessibility needs and any relevant event requirements.
Prepare to learn
Participants receive a focused educational session with time for appropriate discussion and next steps.
What to include
Help us understand your request
A concise inquiry makes it easier to assess the presentation and plan a useful session. Please include:
- Organization type and intended audience
- Preferred subject or key learning questions
- Approximate audience size and session length
- Preferred timing and presentation format
- Any accessibility or participation requirements
Educational scope
Presentations provide general educational information. They do not offer case-specific medical or legal advice, and a speaker request does not create a professional advisory relationship.
Frequently asked questions
Planning your request
Who are these presentations for?
They may be suitable for clinicians, administrators, patient-safety and risk teams, attorneys, professional associations and mixed organizational audiences.
Can a session be tailored to our organization?
Yes. The topic and depth can be adjusted around the audience and learning goals, while remaining within the site’s educational scope.
What presentation formats are available?
Include your preferred format in the inquiry. Availability and practical arrangements can then be reviewed when the request is considered.
How far ahead should we make a request?
Send an inquiry as early as practical and include any fixed event date. Scheduling depends on topic, preparation needs and presenter availability.
Can speakers discuss an individual medical injury?
Presentations are not a forum for evaluating individual cases. Requests should focus on general principles, program design and educational questions.
What happens after we contact you?
Your inquiry will be reviewed to clarify the audience, scope and practical details. Contact does not guarantee that a presentation can be scheduled.
Start a speaker request
Tell us about your audience, topic, preferred timing and learning goals.