Clinician education
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Documents for communication, review and safer care
Browse archived guides, research, educational materials and sample procedures for patients, clinicians, administrators and attorneys responding to unexpected medical harm.
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Best practicesPeer-reviewed articlesPress coverageClinician education and trainingData and evaluationForum materialsGeneral informationAdministrator informationImplementation guides and toolsInformation for attorneysLegislation and regulationPatient and family supportComparable programsProvider information and supportSample policies and proceduresMost-requested resourcesView all documentsVideo library
Selected documents
Practical starting points
A concise selection from the full archive, organized around communication, implementation and support.
Research
DownloadSuccessful implementation of communication-and-resolution programs
Patient information
DownloadUnexpected medical outcome: patient information sheet
Implementation
DownloadHow to implement a communication-and-resolution program
Best practices
DownloadBest practices for attorneys representing patients
Best practices
DownloadBest practices for attorneys representing healthcare providers
Sample policy
DownloadSample communication policy
Sample procedure
DownloadSample guidelines for a meeting with a patient
Planning tool
DownloadProgram readiness checklist
Visual guide
DownloadCommunication-and-resolution timeline
Patient safety
DownloadPartnering with patients and families to enhance safety and quality
Provider support
DownloadThe emotional impact of medical errors on practicing physicians
Patient safety
DownloadRespectful management of serious clinical adverse events
Sample tool
DownloadSample tracking spreadsheet
General information
DownloadGlossary of terms
Need the complete archive? Use View all documents or select a category above. Inclusion does not imply that a document is current or suitable for every organization or circumstance.
Library guidance
Frequently asked questions
What types of files are included?
The archive includes guides, research articles, presentation slides, sample policies, checklists, patient information and historical forum materials.
Are all documents current?
No. This is an archive containing materials from different periods. Confirm current clinical, regulatory and legal requirements before relying on a document.
Can a sample policy be adopted as written?
Sample policies should be reviewed and adapted by appropriate clinical, administrative and legal teams before organizational use.
Does a document replace medical or legal advice?
No. Library materials provide general education and context. They do not address the facts of an individual matter.
How do I find patient-focused materials?
Select “Patient and family support” above or visit the dedicated patient FAQs and resources.
Where can clinicians find additional guidance?
The provider section organizes resources for clinicians and administrators.
How can I suggest a resource or report a broken file?
Send the title, link and a brief description through the site’s contact route so it can be reviewed.
Help improve the Macrm Injury library
Tell us what information you could not find or identify an archived file that needs review.